Who we are
Julia's Pet Services ("JPS", "we", "us") provides dog walking, pet sitting, and related pet-care services in Houston, Texas. This policy covers our website (juliaspetservices.com), our client portal, and our mobile applications — including the apps our own team members use to deliver your pet's care. You can reach us any time at julia@juliaspetservices.com or (281) 935-6513.
Information we collect from clients
- Account & contact details — your name, email, phone number, and home address, so we can provide in-home pet care and stay in touch.
- Pet & care information — pet names, breeds, feeding and medication instructions, veterinarian details, and home-access notes you choose to share so our team can care for your pets safely.
- Photos & videos — pictures our team takes of your pets during visits, shared with you in visit report cards.
- Payment information — payments are processed by Stripe; we never see or store your full card number.
- Messages — communications you send us through the portal, chat, email, or text.
Information we collect from team members
Our staff-only apps (JPS Employee and JPS Admin) additionally process:
- Employment details — name, contact information, and work schedule.
- Precise location — collected from a team member's device during active visits and dog walks only, to generate the walk maps clients see in report cards and to confirm visits happened at the right place. Location is not collected off the clock.
- Time records — clock-in/out times, and the device and network address used, for accurate payroll and security auditing.
- Camera & photo access — used to capture visit photos for client report cards.
How we use information
- To schedule, deliver, and document pet-care visits.
- To send you visit report cards, booking confirmations, and service updates by portal, email, or text (SMS only with your consent — reply STOP any time to opt out).
- To process payments and invoices.
- To run payroll, scheduling, and safety operations for our team.
- To improve our services and keep our systems secure.
We never sell your personal information.
Who we share it with
Only service providers who help us run the business, and only what they need: Stripe (payments), Google Cloud (secure photo and document storage), Dialpad (calls and text messages), Resend and Google Workspace (email), and our hosting and database providers. Each processes data on our behalf under their own security commitments. We may also disclose information if the law requires it.
How long we keep it
We keep client records for as long as you have an account with us, and business records (invoices, signed agreements, time records) for as long as tax and employment law requires. Visit photos and report cards are retained so you can look back on your pet's care history.
Security
Data is encrypted in transit, access inside our team is role-restricted (for example, field staff cannot see client phone numbers), and signed documents are stored in access-controlled private storage.
Your choices
- Reply STOP to any text to end SMS updates.
- Ask us to show you, correct, or delete the personal information we hold about you by emailing julia@juliaspetservices.com. We'll respond within 30 days; some records (like invoices) must be kept where the law requires.
- Team members can review the location and time-record practices above with management at any time.
Children
Our services, website, and apps are for adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
If we make material changes, we'll update this page and the effective date above, and notify account holders through the portal or email.
